Deliveries, Returns & Refunds

Delivery Charges

A delivery charge of £3.50 is charged on all UK orders below £75

Orders over £75 value will be despatched carriage free

Orders for delivery elsewhere in Europe will incur a £10 delivery charge

 

Delivery Time

We aim to despatch all orders within 2 days of receipt.

We use various delivery methods according to the items purchased including Royal Mail postal services, DPD parcels and Palletways freight services. UK orders should be delivered within 2 days of despatch. Orders elsewhere in Europe should be delivered within one week of despatch.

If you have particular requirements or deadlines for delivery, please contact us or add a note to your order at the checkout and we will do our best to meet your needs.

 

Returns Policy

If you are not completely satisfied with your purchase for any reason just let us know within 14 days of receipt of the item and return it within 30 days of receipt to the address shown below. The item(s) must be unused, in their original packaging, and in good saleable condition. You will be responsible for the cost of returning goods and all risk in transit is yours. You will need to arrange the carriage yourself and a tracked method is recommended.

A returns authorisation code must be obtained prior to return. Once we have authorised your return we will send you an RMA number. No returns will be accepted without this number which should be clearly displayed on the outside of the package. Once received, we check the items condition and provided it is as supplied to you, we will refund within 7 days.

If any item arrives damaged or defective, please notify us by email immediately. We will endeavour to replace your item promptly subject to availability. Return postage will be refunded in case of damaged, defective or incorrectly sent products and a refund will be issued through the method used for payment. No claims for damage will be considered after 48 hours following delivery.

All returned items should be sent to:
DrHu Mandarin Arts
Unit 4 Granada Park
Llangattock
Crickhowell
NP8 1HW

Over 1000 Products Available
Express Delivery
All Major Credit Cards Accepted
UK Stock